Privacy Policy

Your Privacy Matters

Well Life ABQ's mission is to provide outstanding primary care to individuals and employer groups to  help them get well, stay well and live well.  An important component of healthcare is privacy.  Our health information privacy policy for individuals is separate from this policy. 

This policy explains how we use general data, like contact information.  We are transparent about the data we collect, how it is used and with whom it is shared.  After all, we are in the business of healthcare, not data.

This Privacy Policy applies when you share any of your information about your business including  contact information, information about your business, general information about your employees or claims data.

 

Summary

Basically, we only collect data we need to provide you our Services.  We never share or sell that personalized data unless we have your express, written consent.  We may aggregate your data and depersonalize it for marketing purposes.  ie showing other employers cost saving or depersonalized utilization reports.

 

Introduction

 

Our family practice provides direct care to the employees of businesses that contract with us directly.

Our Privacy Policy applies to anyone who contact us about this service whether it is a general inquiry or has contracted with us.

 

Change

Changes to the Privacy Policy apply to your use of our Services after the “effective date.”

Well Life ABQ (“we” or “us”) can modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account.  You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy, as of its effective date.

 

1. Data We Collect

1.1 Data You Provide To Us

You provide data to create an account with us.

Registration

To create an account or to provide you specific information when considering starting an account you need to provide data including your name, email address and/or mobile number.  Company claims and utilization reports is needed when you want reports specific to your company.

 

1.2

1.3 Service Use

We log employee visits and use of our Services in order to provide you with utilization reports.

 

1.4 Other

We are improving our Services, which means we get new data and create new ways to use data.

Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we collect, use or share your data, we will notify you and may also modify this Privacy Policy.

 

2. How We Use Your Data

We use your data to provide, support, personalize and develop our Services.

We use the data that we have about you to provide and personalize our Services.

 

2.1 Services

Our Services provide your employees with healthcare.

 

We use your data to authorize access to our Services.

 

Stay Informed

You may request a Utilization Report for your company at anytime during our active contract and within 30days after the contract ends.  This report will never be shared with other parties without your express, written consent.  The data from these reports may be shared in a depersonalized form.

You will also receive an invoice monthly showing monthly memberships, prescriptions, labs, etc.  Due to HIPPA regulations, we can not share specific health information about an employee without their written consent.  ie we cannot tell you what medication was dispensed to a specific employee.  We can only tell you that a medication was dispensed and what it cost.

 

2.2

2.3 Communications

We will contact you through email, mobile phone, notices posted on our websites or apps, and other ways through our Services, including text messages and push notifications.

We will send you messages about the availability of our Services, security, or other service-related issues.

We also send messages about how to use our Services, network updates, reminders, job suggestions and promotional messages from us and our partners.

Please be aware that you cannot opt out of receiving service messages from us, including security and legal notices.

 

2.4 Marketing and Advertising

We promote our Services to you and others.

 

We do not share your personal data with any third-party advertisers or ad networks unless we have your written consent.  We will aggregate data like "our groups saved 38% on health insurance claims" by directly contracting with us.

 

2.5

 

2.6 Developing Services and Research

We use general data, feedback and insight to develop our Services and conduct research.  We do this to provide you and others with a better, more intuitive and personalized experience.

 

Surveys

Polls and surveys are conducted by us and others through our Services. You are not obligated to respond to polls or surveys, and you have choices about the information you provide. You may opt-out of survey invitations.

 

2.7 Customer Support

We use data to help you and fix problems.

We use data (which can include your communications) to investigate, respond to and resolve complaints.

 

2.8 Insights That Do Not Identify You

We use data to generate insights that do not identify you.

We use your data to produce and share insights that do not identify you. For example, we may use your data to generate statistics or to publish demographics or insights.

 

2.9 Security and Investigations

We use data for security, fraud prevention and investigations.

We use your data (including your communications) for security purposes or to prevent or investigate possible fraud or other violations.

 

3. How We Share Information

3.1 Our Services

Your personalized data is never shared unless we have your express, written consent.  We may aggregate data for things including marketing.

 

3.2 Communication Archival

All of our communications are kept on our secure server and archived if we sever our relationship.

 

3.3 Others’ Services

There are no "others" linked services at this time.

 

3.4 Related Services

We share your data across related services.  At this moment, this only applies to our 24/7 Telemedicine vendor.  And this only applies to individual patient information, not the company as a whole.

 

3.5 Service Providers

We may use others to help us with our Services.

We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

 

3.6 Legal Disclosures

We may need to share your data when we believe it’s required by law or to help protect the rights and safety of you, us or others.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to

(1) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies;

(2) enforce our agreements with you;

(3) investigate and defend ourselves against any third-party claims or allegations;

(4) protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or

(5) exercise or protect the rights and safety of Well Life ABQ, our Members, personnel or others.

We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

 

3.7 Change in Control or Sale

We may share your data when our business is sold to others, but it must continue to be used in accordance with this Privacy Policy.

We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.

 

4. Your Choices & Obligations

4.1 Data Retention

We keep most of your personal data for as long as your account is open.

We generally retain your personal data as long as you keep your account open or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. In some cases we choose to retain certain information (e.g., insights about Services use) in a depersonalized or aggregated form.

 

4.2 Control Your Personal Data

You may update or correct your data at any time by calling us.

 

4.3 Account Closure

We keep some of your data even after you close your account.

We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security; and prevent fraud and abuse. 

 

5. Other Important Information

5.1. Security

Protected Health Information is stored on a secure server managed by our Electronic Health Record (EHR), Atlas MD.  Other data is either stored locally or securely on our cloud based drive.

All staff at Well Life ABQ,LLC must sign a non-disclosure agreement prior to employment.  All staff also completes HIPPA training initially and biannually.  This training also applies to general data.

 

We implement these security safeguards to protect your data. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

 

5.2.

5.3 Lawful Bases for Processing

We have lawful bases to collect, use and share data about you. You have choices about our use of your data.

At any time, you can withdraw consent you have provided by going to settings.

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the LinkedIn Services you have requested) and “legitimate interests.” Learn more.

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. Learn More. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer here.

 

5.4. Direct Marketing

We currently do not share personal data with third parties for their direct marketing purposes without your permission.

 

5.5. Contact Information

You can contact us or use other options to resolve any complaints.

If you have questions or complaints regarding this Policy, please contact us via mail or phone.

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